Shipping policy

FULFILLMENT TIMELINES
All products listed on Something Unique are handcrafted, assembled, and custom-embellished in our studio. Standard production and processing times typically take between 3 to 7 business days from the moment your design proof is formally approved. Bulk or custom-commissioned orders follow alternative pre-agreed timelines (up to 8 weeks).

ITEMIZED REAL-TIME POSTAGE RATES
To ensure fairness and accuracy, our storefront utilizes live carrier integration. Shipping charges are calculated dynamically in real-time at checkout based on the total physical weight, dimensional volume, and the final shipping destination of your itemized order. 

DELIVERY ISSUES & LOST SHIPMENTS
Once an order leaves our hands and enters the carrier's possession, tracking updates and delivery handling are the responsibility of the postal courier. Something Unique is not liable for carrier transit delays, severe weather disruptions, or items marked as delivered by the carrier but missing from residential properties. 

If your package appears lost or arrives heavily damaged, please notify us at admin@somethingunique.com.au with your tracking data so we can assist you in filing an official inquiry with the postal carrier.

INTERNATIONAL SHIPPING
We currently fulfill and ship orders natively within Australia. For special international delivery requests, please query our administration team directly via email prior to purchase.